FAQ

Undoubtedly, accepting our cloud service would be the most ideal decision. You can enjoy a variety of benefits with our service compared to satellite TV. RVTELLY provides international programming via the Internet on your TV, so no satellite dish is required. You only need to use good quality internet connection to receive our cloud service.

RVTELLY is a great cloud service provider. You can access our service only through an internet connection. We have come up with some great services. Here we have introduced more new technology so that you can have an exceptional streaming experience with thousands of live channels that are available on the Internet in a compatible device or application. You will also get to watch countless movies and any live events or sports shows.

Yes, you can but for best results, we strongly recommend you use a network cable to connect your IPTV Receiver to your ROUTER/MODEM.

Yes, we created this service to be portable and travel with you. Many customers use our service as their only service provider and others use this to compliment their local service provider and watch the premium streams, sports and sport tickets from our service.

Android device,Mag250,Mag254,XBMC KODI,ENIGMA2 Linux,Apple Device and M3U VLC Player

After making a payment you’ll be contacted via email in less than 1 hour with your logins credentials.

Regarding the Payment methods:-

• We accept Interac e-transfer for Canadian subscribers.
• We accept Venmo transfer for US subscribers.
• If you need to pay with PayPal, send us a note through our Contact Form and we will make arrangements. Additional fess will apply for payment through PayPal.
• We also accept cash at the time of delivery.

We will contact you via email to renew your subscription once it is about to expire.

Restart your modem, router, and device. Please understand that we have zero control over any of the feeds on any of the servers. We are simply given access to connect your device to the server to receive service from 3rd party service providers. Keep in mind that every channel and every feed has to be streamed from multiple offshore servers worldwide to get to you. Because of this complexity, sometimes the connections are not stable due to weather, storms, or satellite outages. The service provider knows about the channel outages as soon as they happen and always works to resolve problems in a timely fashion. Please be patient and check in on the channel as it will eventually be resolved.

The best way to explain this and the complexity of how your our service is delivered, is by understanding how the service works. A channel is recorded live and the feed is immediately resent over the internet. There are always variables in streaming anything especially in cloud streaming services.

There are several factors that could cause this. The source of the feed could have frozen. The path the feed took through the internet could have had problems. Your own internet connection might have had a momentary blip, or even your own internal connection could experience packet loss to a small degree depending on your setup. Because of all these factors, the servers cannot guarantee the availability of any channel or any feed based on how many factors are involved that are completely out of our control. We also recommend using a good VPN that improves your routing and traffic.

Buffering can be a result of many factors including internet speeds, Wi-Fi strength, any interference in the home, your geographic location, your internet provider and how they route traffic, your internet provider throttling speeds during peak hours or to particular sites, device specs, too many apps open on device, device low on available RAM, cache in the app reaching max capacity, issues from the source of the feed, and even the server itself.

To test if your internet provider is throttling/slowing/blocking down your access to the server which is becoming common lately, do the following.

Try disconnecting from your internet provider temporarily, then turn on your mobile hotspot on your cellphone, and connect your device temporarily to that hotspot, and connect to the server again to compare.

Have you tried restarting everything yet? Your modem, router, and device?

Yes, from the App store, download the App, Smarters IPTV.  It will ask for 4 lines of info.

Line 1.  This is what you call your device.  My IPad, or My IPhone.

Line 2.  This is your RVTELLY User Name.

Line 3.  This is your RVTELLY Password.

Line 4.  (Enter this URL) http://try.yourbillingpanel.com:8080

If you go to settings in the player App you’ll find Parental Controls.  Within Parental Controls you can remove any of the content that you choose.

No, you are under no commitment beyond our month to month service.